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AliCare | Nurse HelpLine and Health Information

AliCare Medical Management offers Nurse Help Line and Health Information Services as part of its umbrella of Care Management programs, which are accredited pursuant to URAC’s Health Call Center Standards. Currently, over two million people have access to our Nurse HelpLine.

Experienced registered nurses are available via a specially assigned toll free telephone number for each client or group, 24/7/365. Using advanced clinical criteria, Nurse HelpLine staff can provide health information and education to patients and their families. Telephone triage and health care counseling assesses health status and provides immediate health information, directing patients to the appropriate level of care and reducing health care costs. In addition, all of our Care Management programs provide physician back-up availability if needed.

The Health Information Library includes over 1,000 pre-recorded health related messages; available in English and Spanish. A website library is also available.

The Nurse HelpLine program helps reduce unnecessary emergency room and physician visits and provides patients with around the clock access to care.